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Student Life Generalist Adviser
Professional Services
Learning, Teaching and Student Experience
| Salary: |
£27,644 to £29,959
per annum
|
| Post Type: |
Full Time |
| Contract Type: |
Permanent |
| Closing Date: |
Wednesday 26 March 2025 |
| Interview Date: |
To be confirmed
|
| Reference: |
HR0180525 |
This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.
Directorate
Our new Student Life Service brings together our existing MyBradford and Student Life teams to create a new front-line service where our students can access high quality advice, guidance, and support on a range of university, money, and welfare matters.
Alongside responding to general enquiries from students relating to a wide range of university issues, the Student Life Service will provide a wide range of financial advice including student funding, assessing applications for hardship support, and providing guidance on welfare benefits. The Student Life Service will also provide support with a range of pastoral issues such as domestic violence, forced marriage, homelessness, and other broader welfare issues.
What you will be doing:
- Acting as the first point of contact for all enquiries into the Student Life Service, the Student Life Generalist Adviser acts as the triage point for the Student Life Service, ensuring that the Student Life Specialist Advisers are able to retain capacity for complex and risk associated cases.
- Managing initial queries via a range of options delivered via face-to-face meetings at a service desk or by appointment, by email or by phone. They will also be responsible for triaging via the university case management system and assessing whether students require a more urgent level of support and making appropriate referrals.
- Providing initial advice and guidance relating to statutory and discretionary student financial support, including reviewing of hardship fund applications, ensuring appropriate and sufficient information and evidence has been received.
- Qualifications/ experience:
- A good standard of education including English and Maths Level 2 or equivalent qualification (or equivalent experience.
- Experience of providing customer service in a student support setting, or in a customer care environment.
Find more information about the many other benefits, including salary sacrifice schemes and campus nursery.
Additional Information:
If you would like to find out more or are interested in applying, Informal enquiries prior to application can be made to Sarah Jones, Head of Student Life by email at s.jones22@bradford.ac.uk
Please note, as this role is part of our frontline student support team, the successful candidate will be required to work on campus for most of the working week with limited scope for working remotely.
Further details:
Confronting Inequality : Celebrating Diversity
At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.
In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.