University of Bradford 

At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last two years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion. 

What you will be doing:

• Dealing with queries from enquirers and applicants via email, telephone, face to face and LiveChat.
• Providing excellent customer service by ensuring that all enquiries are handled efficiently and effectively .
• Assisting in the successful operation of admissions processes by providing general administrative support for the team.
• Support the delivery of outbound telephone campaigns to enquirers and applicants by training and supervising student ambassadors

Qualifications/experience:

• GCSE English and Maths or equivalent (or equivalent experience)
• Significant experience of working within an office environment
• Experience of working in a role dealing with the public
• Experience of working as a member of a team
• Experience of working within a customer service role
• Excellent oral and written communication skills 
• Highly developed administrative and organisational skills
• High level of attention to detail and confidentiality
• Excellent data entry, IT and MS Office skills

At the University of Bradford, we recognise and embrace people that work in diverse ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. 

In Return we Offer: 

• 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas). 
• Family-friendly policies 
• Great campus facilities including: 
• Unique fitness centre 
• Eye clinic 
• Physiotherapy & sports rehabilitation, 
• Counselling & mental health services 
• On site nursery 
• Food & drink outlets 
• Generous employer contribution pension schemes - Universities Superannuation Scheme 
• Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts 

Find more information about the many other benefits, including salary sacrifice schemes and campus nursery. 

Confronting Inequality : Celebrating Diversity

At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.  

In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics.  The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.